Consumers Embracing the Convenience and Security of NFC Contactless Technology

Survey — Post Covid contactless technology use is spiking; signals global behavior

Pre-Covid, over 40% of consumers surveyed used contactless payment daily or almost daily, most with a smartphone. Uses for contactless technology beyond payment – public transportation, digital identity, unlocking and starting vehicle, access control – are growing fast as the “contactless lifestyle” catches on. A recent ABI Research global survey sponsored by the NFC Forum shows that contactless technologies like near field communication (NFC) are surging as consumers look for convenient and secure ways to pay, unlock and connect with the world around them.

You can watch the end-user survey video, listen to the end-user survey podcast, and view the end-user survey infographic at the bottom of this page.

The goal of the survey was to provide a greater understanding of consumer adoption, familiarity, and experiences with Near-Field Communication (NFC)/contactless technology at both a global and regional level.

An executive summary of results is available for download below.

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Fill in the form below to download the ABI Research NFC Executive Summary of Survey Results.pptx